Job Description

Sr. Digital Product Owner (Dallas, TX)

Optomi, in partnership with a leading airline company, is seeking a Senior Digital Product Owner for a hybrid position in their Dallas office! In this role, you will be managing the overall optimization of the product through the development of strategy, prioritization of work, communication of KPIs and results, development of the technical requirements, and the successful execution of optimized flows that improve Customer metrics and conversions that increase the digital share of transactions! The ideal candidate will have an advanced experience, and have specialized knowledge in marketing. Someone who has intermediate knowledge of marketing business analysis, design thinking, and continuous improvement would be a great fit!

What the right candidate will enjoy:

• Be a part of one of the leading airline companies in the United States!
• Be a part of a company that has a deep passion for serving customers!
• Be a part of a company that strives to deliver unmatched hospitality!

Experience of the right candidate:

• High School Diploma or GED.
• Advanced Marketing experience.
• Intermediate knowledge of design sprints and/or design thinking.
• Intermediate knowledge of agile software development principles.
• Ability to work effectively in a strong Customer service/team-oriented environment.
• Ability to research, create, and document requirements, processes, and with help, technical specifications.
• Ability to show initiative by anticipating risks, issues, and opportunities, and escalating them accordingly.

Responsibilities:

• Develop and optimize digital products from the Customer’s point of view, being empathetic to the Customer’s needs.
• Plan for strategic design and development projects, serving as a liaison between business, cross-enterprise stakeholders, and technology to ensure delivery on time and within the budget of assigned projects.
• Design experiences with digital excellence leveraging our design system, user research, rollout testing approaches (A/B & multivariate), and best practices in search engine optimization, accessibility, and analytics.
• Orchestrate an analytics-based hypothesis for problem-solving with a success plan that supports the overarching company’s strategy.
• Participate in or facilitate design sprints with the pod and appropriate stakeholders to provide data-driven, collaborative solutions for product backlog.
• Participate in or drive Technology agile sprints or larger project initiatives with pod Members to facilitate the development of solutions, providing requirements, testing, and other sprint needs.
• Provide communications, documentation, product insights, and training for Customer-facing teams utilizing data and Customer insights tools in providing a self-service optimization roadmap and improvements to the Customer Experience.
• Work with leaders to align on overall priorities, and own prioritization for optimization with appropriate inputs from team and stakeholders.
• Stay informed about current initiatives within the product area or projects that will impact the product area.
• May perform other job duties as directed by the Employee's Leader.

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