Job Description

About Us:

Bask & Lather Co. is a fast-growing, Black-owned and operated beauty brand dedicated to healthy hair growth and scalp wellness. Our products have gone viral for a reason—we blend high-quality, effective ingredients with a commitment to our customers and community. As we scale, we’re seeking an experienced  Operations Manager to lead and streamline day-to-day operations and support strategic growth  in collaboration with our Director of Operations.

Position Overview:

The Operations Manager will play a critical leadership role across warehouse, logistics, vendor relations, event execution, inventory management, and internal systems. This person must thrive in a fast-paced environment, proactively solve problems, and ensure operational excellence that keeps our team and customers happy.

Key Responsibilities:

• Warehouse & Fulfillment Oversight: Manage inventory flow, receiving, storage, and shipping across warehouses and 3PLs.
• Vendor & Supply Chain Management: Maintain strong relationships with suppliers, co-packers, and logistics providers. Negotiate pricing, monitor timelines, and ensure quality control.
• Event Logistics: Coordinate operational needs for trade shows, activations, and pop-up events including staffing, shipping, and setup.
• Cross-Departmental Collaboration: Work with Marketing, Product Development, and Customer Service to ensure alignment and execution on launches, promotions, and escalated issues.
• Project & Process Management: Identify inefficiencies and implement systems and SOPs to improve productivity, reduce cost, and scale operations.
• KPI Monitoring: Track operational metrics, sales forecasts, and product performance to inform business decisions.
• Team Management: Oversee staff and collaborate with the Director of Operations on hiring and training as needed.

Qualifications:

• 5+ years of operations, logistics, or supply chain experience (CPG or beauty/e-commerce industry strongly preferred
• Proven ability to manage multiple moving parts and meet deadlines
• Strong analytical and problem-solving skills
• Excellent communication and vendor negotiation skills
• Familiarity with inventory management systems, Shopify, and/or ERP tools
• Highly organized, self-motivated, and detail-oriented
• Comfortable working some evenings/weekends for events

Why Bask & Lather Co.?

✨ Work with a passionate, mission-driven team

✨ Be part of a viral brand that’s changing lives through haircare

✨ Room to grow as we expand nationally and internationally

✨ Competitive salary and real ownership in your role

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