MSP L2 Remote Desktop Support Technician (Fremont) Job at Ledgent Technology, Fremont, CA

Vi92OEl2ZjV6V2lJbi8rYXA2Vy9OVXFt
  • Ledgent Technology
  • Fremont, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $65k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Part time, Local area, Remote job,

Similar Jobs

Insomnia Cookies

Bike Delivery Courier Job at Insomnia Cookies

 ...delivery zone Paid vacation and sick time off Flexible part-time work schedules Pet insurance for your furry loved ones Job...  ...Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... 

Santander Holdings USA Inc Careers

Executive Support to the CEO Job at Santander Holdings USA Inc Careers

Executive Director, Ratings Advisory - New York Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering...

Brookview Lawncare

Virtual Assistant $25 Hourly Job at Brookview Lawncare

Brookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely. Responsibilities Enters patient information into the computer system in an accurate and timely manner Prepares various reports as requested...

Mont-Tremblant

US Virtual - Technical Support Advisor - Work from Home Job at Mont-Tremblant

 ...committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive... 

Sacks Press & Lacher P.C.

Administrative Assistant Part Time Job at Sacks Press & Lacher P.C.

 ...Job Description Job Description Knowledge of the accounting services industry Perform various administrative tasks, including answering phone calls, responding to emails, and organizing files and documents. Assist with other office administrative duties as...