Job Description

**About The Role** The Subscriber Lifecycle Analytics team is looking for a Data Analyst who will help to measure, understand, and take action to mitigate subscriber churn across a growing ecosystem of Disney's streaming service offerings (Disney+, Hulu, and ESPN+). Our team's expertise is exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making. The team's work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization. **Responsibilities** + Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations + Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports + Partner with other Analytics teams to analyze retention performance of key business initiatives across content, engagement, and marketing domains + Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools + Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention **Required Qualifications** + Bachelor's degree in Analytics, Computer Science, Statistics, Economics, Mathematics, Marketing, or related field + 3+ years of Data Analytics experience with proficient SQL skills + Strong analytical skills with the ability to apply business strategy to data analysis and recommendations, and communicate insights clearly to stakeholders + Ability to think strategically, analyze and interpret first and third party information + Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools + Experience with data exploration and data visualization tools like Tableau or Looker + Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact + Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation) **Desired Qualifications** + Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product + Experience presenting data stories to executive audiences **Additional Information** \#DISNEYTECH The hiring range for this position in Santa Monica is $95,300 to $127,800 per year and in New York is $99,900 to $133,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. **Job ID:** 10119138 **Location:** Santa Monica,California **Job Posting Company:** Disney Direct to Consumer The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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