Job Description

SponsorCX is a fast-growing SaaS company revolutionizing how sponsorships are managed. Our platform helps properties and sponsors streamline their workflow—from pitch to payment—cutting out spreadsheets and outdated tools. We have customers who are household names across the nation and world.

Why Work at SponsorCX?

• We are an innovation engine with a proprietary platform that is changing the industry.
• We are customer-centric and center everything around the needs of our customers.
• The platform is used by some of the most notable brands and teams in the country.
• We've raised multiple rounds of funding, and are well-financed for future growth.
• Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded, and careers are developed.
• Who thrives at SponsorCX? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Job Summary

Do you have a passion for customer success and driving real value for a variety of properties and brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, design, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? 

SponsorCX is looking for a proven Customer Success Manager with these skills.

Your responsibilities would be to manage a portfolio of clients, including implementation and onboarding, training them on the full functionality of the system (applied to their use case), and supporting day-to-day maintenance, upsell, and renewal.

This is a full-time position based in Lehi, Utah. We offer a hybrid work schedule (three days in the office and two days from home).

Responsibilities

• Managing all aspects of client success from initial onboarding, training, upsell, and ultimately renewal.
• Regularly interfacing with customers and advising on best strategies for a successful sponsorship management program.
• Working closely with management on customer product implementation and feature requests.
• Providing world-class customer service, through organization, urgency, and strategy.
• Collaborating effectively with sales, product, and peers to maximize the customer experience.
• Train the customer according to their organization’s use case and workflow.
• Be a positive contributor to the team in order to maximize SponsorCX’s short- and long-term revenue targets.
• Additional duties as assigned.

Qualifications

Required:

• High school diploma with 1-2 years experience in customer success Saas.
• Knowledge of sponsorship management life-cycle and current processes.
• Highly organized, self-driven, and eager to provide a superior customer service experience.
• Excellent written, verbal, and presentation skills.
• Ability to work well under pressure.
• Ability to find creative solutions to challenging problems.
• Desire to excel and grow within the organization.

Preferred:

• Bachelor’s degree.
• Experience with B2B inside sales/outside sales/business development.
• Experience with renewals or upsells.



Compensation, Benefits, and Perks

• Competitive compensation
• Majority of medical and dental insurance paid
• Unlimited PTO with a leadership team that encourages taking time off and using PTO to recharge
• 14 paid holidays, including one week off at the end of the year
• Paid maternity and parental leave
• Hybrid work schedule
• Stocked kitchen, company activities, etc.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.

Job Tags

Holiday work, Full time, Temporary work,

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