Community Health Worker Job at Highmark Health, Pittsburgh, PA

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  • Highmark Health
  • Pittsburgh, PA

Job Description

This job serves as a liaison and mediator between members, providers, community centers, and the Organization. Works independently in the community engaging members within a specific target population as defined by the Plan. Works face-to-face with members to provide basic health literacy, linkage to community resources, and assistance navigating the healthcare system and brings education and support to members in the community and serves as a healthcare advocate for members. The goal is to outreach and engage members to improve health outcomes, close care gaps and improve overall wellness by connecting members to providers and community resources and develop partnerships with community centers and local community-based resources to support the needs of the members as well as the community. The incumbent works closely with the care management department to refer members for additional support and education beyond the job's scope of practice. Essential responsibilities include initiating outreach efforts face-to-face related to targeted preventive health, maternity, care transitions and chronic condition initiatives; educating members on the importance of targeted preventive health services; developing rapport with members and community centers; assisting members with Health Risk Assessments and managing healthcare barriers; collaborating with human services providers and state agencies; understanding the Organization's lines of business and benefits; contributing to educational materials; conducting provider and community training on EPSDT services and other initiatives; participating in program development; representing the company at community events; and other duties as assigned. Requires a minimum of a High School Diploma/GED and at least 1 year of experience in a healthcare-related customer service or marketing environment. Preferred experience includes basic medical terminology, experience with the targeted community or population, and Community Health Worker experience. Skills needed include customer service principles, teamwork, problem solving, communication, cultural competency, and empathy. Travel requirement is 50%-75%. Position is mostly on-the-road with frequent travel to various work sites. No physical work site required. Lifting up to 10 pounds constantly and 10 to 25 pounds occasionally. Compliance with HIPAA and company policies is required.

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Job Tags

Full time, Local area,

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